At Fiesta Americana Vacation Club, our members' opinions matter most. That is why we strive to deliver a premium experience at every stage: from purchasing a membership to booking vacations, stays, and amenities within our hotels.
To ensure we meet these expectations and continue improving every day, we welcome feedback from our members and regularly ask them about their club experience.
What Do Members Say About Fiesta Americana Vacation Club?
Here are some of the comments shared by members who have taken part in the FAVC Experiences program.
You can find more information about this benefit at favc.com under the "Experiences" section. Have you joined one yet?
Excellent experiences; they give members something extra.
Alejandro Peralta
An excellent and exquisite moment.
Emma del Pilar
It’s incredible that we have the chance to learn more about our own culture and explore Mexican cuisine. We’re very grateful for this invitation and happy to join again. Thank you so much! Excellent service and everything was delicious.
Gerardo Tellez
An extraordinary experience. The kindness of the staff is incredible. Thank you for letting me be part of this experience.
Luis Alberto Niño
An amazing experience for my birthday month! Magical and one-of-a-kind moments! Thank you for such a wonderful workshop.
Luz Elena R.B.
Good things are shared, and we know the best ones are relived around the table.
Join our members while they recall their top experiences with the Referral Program, learn about their opinions on Fiesta Americana Vacation Club first-hand, and learn the ways in which they share unforgettable moments and experiences at our hotels with their loved ones, inspiring them to join this great family.
Meet them!
When invited guests enjoy their first FAVC experience, they can also decide to join as members. Thanks to this program, we hear first-hand what both our members and their guests think about the benefits of the club.
How We Maintain the Quality of Our Services
Our priority is keeping members happy with their club experience year after year to continue getting positive comments.
Personalized service
Vacation Advisors are available through different channels to answer questions and guide members on using points and booking trips nationally and internationally.
Quality amenities
Fiesta Americana hotels maintain safe, clean, and well-kept facilities.
With different room types designed for every family or group, plus amenities for all ages, there is something for everyone.
Rewards
Members enjoy special rates and discounts on services like All Inclusive, food and beverages, spa treatments, and off-site activities.
They also receive rewards through the Referral Program when an invited guest becomes a member. On top of that, they have access to the Fiesta Rewards program, which offers exclusive deals, point exchanges, and access to cultural events and concerts, among other benefits.
Security and privacy
Members' data is protected by strict security protocols. At any time, they can review their available services in their contract, as well as the details of their membership in the FAVC Members' Guide.
If you are already a member and would like to share your feedback, send us a message or leave a comment; we'd love to hear from you!
Pesimo servicio, nunca se encuentran fechas en la pagina ni al llamar a favc, en el hotel nos dicen que si hay disponibilidad para el programa; se supone que por ser socios los precios son mejores los cual es mentira, siempre encontramos mejores precios en linea y al comentarles nos dicen siempre que «a veces se puede ya a veces no» cuando prometieron igualarlo si encontrabamos mejores…. en general fatal
Lamentamos mucho la situación, Karla Cruz. Por favor, compártenos tus datos de contacto y número de socio a este correo a infofavclub@posadas.com para registrar tu queja y resolver tu problema. Estamos para apoyarte
En la presentación del upgrade de la membresía mencionaron que podría tener day pass sin costo con la membresía de Club Vacacional y al llamar al hotel de Villas Cancún me pasaron entre 4 personas y me comentaron que esa información era falsa.
Al igual que cuando quise reservar en Cozumel, me comentaron que no tenían disponibilidad.
Entendemos tu situación. El day pass sin costo no es parte de la membresía, pero sí tienes acceso a descuentos preferenciales. Te sugerimos reservar con anticipación sobre todo en temporadas altas para que encuentres disponibilidad más fácil. Contáctanos por correo (infofavclub@posadas.com), WhatsApp (55 8008 6152) o teléfono ((+52) 443 113 1490 / 877 767 3282) para que te ayudemos a encontrar disponibilidad en algún otro hotel si es que tienes una fecha específica de viaje o a planear un viaje increíble a Cozumel.